Privacy Policy
Our Commitment to your Privacy
At Crown Dental, we are committed to protecting the privacy and confidentiality of your personal health information.
We collect, use, and disclose personal health information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA).
What is Personal Health Information?
Personal health information includes information about your physical or mental health, dental history, treatment records, health card number, and billing or insurance information.
How we collect Personal Health Information
We collect personal health information directly from you or your authorized representative when you:
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Register as a patient
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Complete medical or dental history forms
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Receive dental treatment
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Communicate with us by phone, email, or other electronic means
With your consent, or as permitted by law, we may also collect information from other healthcare providers or insurance companies.
How We Use Your Information
Your personal health information is used to:
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Provide dental care and treatment
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Maintain accurate dental records
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Communicate with you about appointments and treatment
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Process insurance claims and payments
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Meet legal, regulatory, and professional requirements
Disclosure of Personal Health information
We may disclose your personal health information:
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To other healthcare providers involved in your care
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To insurance companies for claims processing
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When required or permitted by law
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With your consent or as otherwise allowed under PHIPA
We do not sell or trade your personal information.
How We Protect Your Information
We take reasonable steps to protect your personal health information from loss, theft, unauthorized access, use, or disclosure.
These safeguards include:
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Secure electronic and paper record systems
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Limited access to personal health information
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Privacy training for staff
Access and Correction
You have the right to:
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Request access to your personal health information
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Request corrections if you believe the information is inaccurate or incomplete
Requests must be made in writing. A reasonable fee may apply as permitted by law.
Privacy Questions or Concerns
If you have questions or concerns about our privacy practices, please contact our office:
Phone: (905) 664-7070
Email: info@crown-dental.ca
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Last Updated: January 2026